In March, residents in the east of Harkaway voiced their frustrations over the poor internet and mobile quality in their area.
Neale Adams, who has lived east of Harkaway Road for almost 13 years, said he received “minimal phone reception and rubbish 4G connection.”
“We currently are using Optus 4G and get download speeds of between 2.53 megabits per second (Mbps) and five Mbps, meaning only one person can use a device at a time and still there may be drop out during video conferencing,” he said.
Mr Adams said pockets of Harkaway also experience “very poor” mobile reception, with calls frequently dropping out and messages unable to send.
“We sometimes need to leave our house to make or receive a call,” Mr Adams said.
“The major concern is if in an emergency, such as a fire or need for ambulance, our communication will let us down at a crucial time.”
In a statement, Optus said it noted “there are some difficulties in providing blanket mobile coverage to the local area due to challenging terrain”.
“Optus have recently carried out some provisioning changes to the towers in the nearby area, which we hope may provide some coverage improvement,” a spokesperson said.
