By ALANA MITCHELSON
SURVEY results have revealed an almost 10 per cent decline in community satisfaction in council customer service compared to last year.
About 20 per cent of residents surveyed rated Cardinia Shire Council’s customer service poorly, while 62 per cent rated it as ‘good’ or very good’.
Cardinia Shire mayor Jodie Owen said the council’s results were consistent with the overall state-wide results and replicated 2015’s “strong results” in all key measures.
“Overall the results were positive for the council. This shows that council is being seen to be managing its activities and delivering the services needed by its community. We will use these results to continue to improve our services and to review and improve how we interact with the community,” Cr Owen said.
“Our top three highest performing areas, according to the survey respondents, were waste management, emergency and disaster management, and recreation facilities.
“These three areas all involve working closely with our residents and are potentially a point of concern, so it is reassuring to know that our community ranks these services highly.”
The survey, conducted by JWS Research, sampled 400 randomly selected residents across the shire including users and non-users of council services.